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FAQs & Troubleshooting

Answers to the most frequently asked questions about Aesthetix CRM.

Fallback UI Walk-Through

How We Investigate EMR Integration Issues

Phone Issues & Escalation Process

Subscription Plan Update Requests

What To Do Before Your Subscription Ends

Account, Billing & Getting Started FAQs

Running Multiple Businesses & Account Structure

Transferring Your Existing Account to Aesthetix CRM

Onboarding Calls & the Aesthetix Academy

Understanding Messaging & Technology Credits

Phone & SMS FAQs

Understanding SMS Costs & Segments

Troubleshooting SMS Delivery

Call Settings & Common Call Questions

Why Are My Calls Marked as Spam? (STIR/SHAKEN)

Email FAQs

Why Am I Not Receiving Emails in My Inbox?

Email Deliverability: Spam & Unsubscribe Issues

Email Builder Not Loading or Working

Integrations, Sync & Calendars FAQs

E-commerce & Accounting Integrations (Shopify, WooCommerce, Xero)

Google Business Profile FAQs

Calendar Sync & Integration FAQs

Contacts & Data FAQs

Contact & Company Record Issues

Importing Contacts: Tags & Permissions

Unidentified Lead Notifications

Payments, Products & Courses FAQs

Products & Invoicing FAQs

Uploading Course Videos

Websites, Domains & Social FAQs

Domains & CNAME FAQs

Social Media Image Sizes

Performance & Mobile App FAQs

Troubleshooting Speed & Technical Issues

Mobile App Troubleshooting