Why is the app not loading properly? Troubleshooting Cache

Sometimes you may need to clear your cache to view the most up-to-date version of the software. Always try refreshing the page then clearing your cache to see if this resolves the issue first before contacting support.


What is Caching and Why Does it Matter?

Each web page is read thousands of times more often than it is changed. Caching or using caches helps your site perform and run much faster. A cache is a version of a webpage from some time in the past that assumes that the page has not been changed and, as a result, does not go all the way back to our servers to check. Most caches update automatically over time - but sometimes you want to make sure changes get pushed out faster. The instructions below will show you how to manually clear each kind of cache to help test and diagnose problems.

How to Clear Your Browser's Cache

How to clear your cache depends on the type of browser you use. Some browsers will hold copies of pages that have been visited before to improve performance. Select your browser for detailed instructions on how to clear the cache:

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