Question:
Why some people been receiving my emails from AX in their junk box lately
Answer:
There are several reasons why emails from AX may be going to the junk box. Some common reasons include sending from a public domain, not verifying the domain with the SMTP provider, list health and collection issues, and sending internal mail to the same domain. To resolve this issue, it is recommended to send emails from a domain that you own, verify the domain with your SMTP provider, ensure list health and collection practices are followed, and avoid sending internal mail to the same domain.
Review our Email Best Practices and Sending Guide to solve this issue.