1. Force Close and Reopen the App
For iOS:
Swipe up from the bottom of the screen and hold to view open apps.
Locate Aesthetix CRM and swipe it up to close.
Reopen the app.
For Android:
Tap the square or recent apps button.
Swipe away Aesthetix CRM.
Reopen the app.
2. Check Internet Connectivity
Ensure your device is connected to a stable Wi-Fi or cellular data network.
Test by opening a browser or another app to confirm your internet is working properly.
3. Clear Cache (Android Only)
Navigate to: Settings > Apps > Aesthetix CRM > Storage > Clear Cache
Note: This option is not available on iOS devices.
4. Log Out and Log Back In
Open the app.
Tap your profile or settings icon.
Select "Log Out."
Re-enter your login credentials to sign back in.
5. Check for App Updates
Open the App Store (iOS) or Google Play Store (Android).
Search for Aesthetix CRM.
If an update is available, download and install it.
6. Uninstall and Reinstall the App
Delete the Aesthetix CRM app from your device.
Reinstall it from the App Store or Google Play Store.
Log in using your existing credentials.
7. Confirm Device Compatibility
Make sure your device has the latest available operating system updates.
Ensure you have sufficient storage space available.
If your phone is older or running a significantly outdated OS version, performance may be affected.
8. Interpreting Common Error Messages
"Invalid credentials" – Confirm that your email and password are entered correctly.
"Something went wrong" – This is typically a temporary error. Retry Steps 1, 4, or 6.
Blank or white screen – Try clearing the cache (Android), or uninstalling and reinstalling the app.
