While Aesthetix CRM shouldn’t typically run slow, there are a few troubleshooting steps we can take to identify and resolve the root cause:
Browser Optimization:
Clear your browser cache and cookies, as an overloaded cache can sometimes impact performance.
Make sure your browser is up-to-date and try using Google Chrome or another recommended browser for optimal performance.
Extensions and Tabs:
Check if there are any browser extensions that might be conflicting with the CRM. Running the CRM in an incognito/private browsing window can help determine this.
Limit the number of open tabs, as heavy multitasking can affect performance.
CRM Usage:
Are there specific actions or areas of the system where the slowdown is more noticeable? Knowing this can help us pinpoint the issue.
When does the slowness tends to occur (e.g., specific times of day or during certain actions)?
If it’s affecting all users on your team or just certain accounts?
System Resources:
High CPU or memory usage on your computer can also contribute to slowness. A quick restart of your system can sometimes help.
If you're still experiencing slow loading times or other technical issues in Aesthetix CRM, our development team may need diagnostic data to investigate and resolve the problem efficiently. Follow these steps to gather and submit the necessary information.
Step 1: Open the Console in Google Chrome
Open Aesthetix CRM in Google Chrome (recommended browser).
Right-click anywhere on the page.
Select Inspect from the menu.
In the developer tools panel, click on the Console tab at the top.
Step 2: Reproduce the Issue
With the Console open, try to recreate the problem you're experiencing (e.g., slow loading times, errors, or glitches).
Ensure that the Console remains visible while demonstrating the issue.
Step 3: Record a Video
Use a screen recording tool such as Loom to capture the issue along with the Console output.
Make sure to show the right-click > Inspect > Console process in the video.
Step 4: Submit a Support Ticket
Create a support ticket through Aesthetix CRM’s help desk.
Attach the Loom video link or upload the recorded file.
Provide a brief description of the issue and any steps you have taken.
What Happens Next?
Once your support ticket is submitted, our team will analyze the Console data and work on a resolution as quickly as possible.
Thank you for helping us improve your experience with Aesthetix CRM!