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Inbox

Your unified conversation hub — reply across SMS, email, and social, manage and assign conversations, use AI-assisted replies, and troubleshoot delivery issues.

Managing the Inbox

Inbox Overview and Navigation

Filtering, Search, and Saved Views

Managing Conversations

Contact Assignment in the Inbox

Quick Actions from a Conversation

AI-Assisted Replies in the Inbox

Inbox SLAs and Performance

Form Submissions in the Inbox

Internal Comments, Mentions, and Team Chat

Sending Messages

Sending SMS in the Inbox

Sending Emails in the Inbox

Messaging on Social Channels

Web Chat in the Inbox

Draft Messages in the Inbox

Troubleshooting Messages

Message Details and Delivery Errors

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