AI-assisted replies help you respond to conversations faster by drafting suggested responses right inside the Inbox. When you're working through a thread with a lead or patient, Aesthetix CRM can generate reply suggestions based on the conversation and your trained knowledge, so you can review, tweak, and send in a fraction of the time.
This article covers how AI-assisted replies work in the Inbox and how to train the bot that powers them. For the full conversational AI agent that automatically handles conversations end to end, see the Conversational AI documentation in the AI Employee collection.
AI-assisted replies generate suggested responses for you inside the Inbox. Instead of composing every message from scratch, you can request an AI-drafted reply, review it, and send or edit it as needed.
This feature is turned on for all new accounts. If you became a customer before March 2024, reach out to support to have it enabled on your account.
Note: AI-assisted replies are not the same as the automatic Conversational AI agent. Assisted replies draft a suggestion for you to review and send inside the Inbox, while Conversational AI can respond automatically. See the Conversational AI documentation in the AI Employee collection for the full AI agent setup.
Generating AI-assisted reply suggestions uses AI/message credits. Your specific allowance and any add-on options depend on your Aesthetix CRM plan — check your plan details or contact the Aesthetix team. (AI features are part of the AI Employee offering; see the AI Employee collection for more.)
You can train the bot that powers AI-assisted replies so its suggestions better reflect your practice's tone, services, and common answers. Training gives the bot the context it needs to draft accurate, on-brand responses inside the Inbox.
Once trained, the bot uses what it has learned to generate the reply suggestions you see when working through conversations in the Inbox.
Is AI-assisted replies the same as the Conversational AI agent?
No. AI-assisted replies draft a suggested response for you to review and send from the Inbox. The Conversational AI agent can respond to conversations automatically. For the full AI agent setup, see the Conversational AI documentation in the AI Employee collection.
Do I need to turn on AI-assisted replies?
It is already enabled for all new accounts. If you signed up before March 2024, contact support to have it enabled.
Do AI-assisted replies use credits?
Yes — generating suggestions uses AI/message credits. Your specific allowance depends on your Aesthetix CRM plan; check your plan details or contact the Aesthetix team.
