Aesthetix CRM automatically retains unsent messages in the Inbox, so you can step away and resume without losing your progress. This works on both desktop and in the Aesthetix CRM mobile app.
Message drafts in the Inbox save automatically.
If you start typing and leave before sending, your draft is still there when you return.
Internal comment drafts persist when you switch channels, collapse or expand the composer, or move between conversations.
The composer remembers your last selected channel when you collapse it.
This keeps context intact so your team can pick up a half-written reply and finish it later.
HIPAA note: Saved drafts can contain patient details. Keep in mind that standard SMS is not an encrypted channel. Avoid putting sensitive clinical information in a text and follow your practice's patient consent and communication policies.
Frequently Asked Questions
Do I have to do anything to save a draft? No. Drafts save automatically. If you leave before sending, your text is waiting for you when you return.
Will my internal comment draft survive if I switch channels? Yes. Internal comment drafts persist when you switch channels, collapse or expand the composer, or move between conversations.