Taking Control: A Guide to Manually Marking Messages in Your CRM

Empower yourself with the ability to manage your messages effectively by learning how to manually mark them as read or unread in your CRM. This article offers step-by-step instructions on how to toggle message statuses, allowing you to prioritize and organize your communications according to your preferences. Whether you're keeping track of new inquiries or revisiting important conversations, mastering manual message marking ensures you maintain clarity and efficiency in your CRM workflow.

1. Go ahead and open the Inbox area.

1 To commence, click on the element.

2. Next, it's time to choose the 'Message' option.

2 Click on the element.

3. After that, please mark the selected message as 'Read'.

3 Upload

4. Now, switch to 'All' to view all your messages.

4 After that, click on "All".

5. Lastly, click to change the message status to 'Unread'.

5 Following that, click here.

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