How to Check Message Details in Inbox for Message Errors

Unlock valuable insights into your conversations with this comprehensive guide. Learn how to delve deeper into message details within your CRM, empowering you to gain a deeper understanding of your interactions. This tutorial provides step-by-step instructions on accessing and interpreting message details, including timestamps, participants, and message content. Whether you're analyzing customer feedback or reviewing team communications, mastering conversation message details ensures you stay informed and make data-driven decisions in your CRM workflow.

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1. Navigate to the 'Inbox' tab.

2. Choose a message that you are interested in.

3. Click on the three dots icon on the side of the message.

4. From the drop-down menu, select 'Details' option.

5. Review the detailed information provided in the popup window.

By using this feature, you can have better control over managing your conversations and gain a deeper understanding of where specific messages originate.