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How to Send Instagram Messages | Aesthetix CRM

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How to Send Instagram Messages

You can now reply to Instagram messages — and even send automated ones — directly from inside Aesthetix. No more jumping between apps. It saves time, helps you follow up faster, and turns followers into leads without lifting a finger.

WHY it matters

Without this, your team has to check Instagram and reply manually — which means missed leads.

Instagram messaging in AX keeps you connected 24/7.

It helps you:

Reply instantly to DMs and comments
Start conversations from keywords like “demo” or “info”
Send follow-ups if people don’t reply
Alert your team when action is needed

WHAT you'll learn

How to connect your Instagram to AX
How to respond to Instagram DMs inside AX
What’s required before automating Instagram messages

HOW to do it

How to Connect Instagram to AX

Tips:

Make sure your Instagram is a Business Account
Link it to a Facebook Business Page
In Aesthetix CRM, go to Settings > Integrations
Click Connect Facebook and follow the steps
Allow Instagram Messaging permissions
Your Instagram DMs will now appear in Conversations

How to Respond to Instagram DMs

Instagram Messaging Rules

To follow Instagram’s API policies:

You can only message people who DMed or commented in the last 24 hours
You can’t message cold leads who haven’t interacted with your IG page
Automation is allowed only after the user engages first
Keep messages clear, helpful, and avoid sounding spammy

Tip: Just connecting Instagram and replying quickly can help you close more leads — even before automation.

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