If the drag-and-drop email builder is not loading or is behaving unexpectedly when you try to create an email campaign, the cause is usually a browser conflict rather than a problem with your account.
Common cause: browser extensions
If you are using an Apple device with Chrome and have browser extensions enabled, you may run into known issues that stop the drag-and-drop builder from working correctly.
How to fix it
As a workaround, do one of the following:
Open the builder in an incognito or private browsing window, which disables extensions by default
Temporarily disable your browser extensions
Switch to a different browser until the issue clears
Once you are in a clean browser session, the drag-and-drop builder should load and function normally. If the problem continues even without extensions, reach out to support with details about your device and browser.
Frequently Asked Questions
Why won't the drag-and-drop email builder load or work? The most common cause is a browser extension conflict, especially on Apple devices using Chrome with extensions enabled.
What is the quickest workaround? Open the email builder in an incognito or private window, which runs without extensions. You can also disable your extensions or switch browsers temporarily.
It still doesn't work in incognito. What should I do? Try a different browser first. If the builder still fails to load, contact support and include your device type and browser so they can investigate further.