Not every kind word about your practice arrives through Google or another connected platform. Patients hand you compliment cards, share praise in person, or email a thank-you after treatment. With Manual & Offline Reviews, you can record that feedback in Aesthetix CRM so it lives alongside your online reviews, feeds your AI Summaries, and appears in the review widgets on your website. This guide walks you through adding reviews one at a time, importing them in bulk by CSV, and showcasing them wherever prospective patients are deciding on you.
Manual reviews give you a structured way to record offline or unsupported-platform feedback, so your reputation data, summaries, and website widgets show a complete picture rather than only the reviews pulled in from integrations. By centralizing these entries in Reputation → Reviews, your team can manage, filter, and showcase them consistently with your existing review workflows.
Note: Use manual reviews to capture feedback collected outside connected platforms, such as a compliment card, a verbal review, an email, or a phone call, so it appears right alongside your online reviews.
Understanding the core benefits helps you decide when and where to use manual reviews, whether you're migrating older feedback, filling gaps from offline channels, or unifying different sources.
Complete coverage: Add offline or unsupported reviews so your public proof isn't limited to connected platforms.
Unified management: Work from one Reviews list with consistent cards, filters, and labeling.
Bulk efficiency: Import large historical datasets quickly by CSV, with field validations.
Widget-ready: Publish manual reviews across widget layouts and filter by source for precise curation.
Migration-friendly: Move legacy feedback into Aesthetix CRM to keep past wins visible.
AI-compatible: Let your AI Summaries analyze the full spectrum of feedback.
Once the feature is active for your account, use the Reviews tab for single entries or CSV imports, then optionally publish through widgets.
Open Reputation, go to the Reviews tab, and click Add Reviews.
Select the Add Manually tab.
Add fields such as Rating, Testimonials, Date, Platform, Profile Picture, and Customer Name as needed.
Click Submit Review.
Open Reputation, go to the Reviews tab, and click Add Reviews.
Choose the Upload CSV tab.
Download the template using Download CSV Template and populate it with your data.
Choose the platform and upload the CSV.
Click Upload Reviews.
Displaying manual reviews on your website ensures your best offline feedback appears wherever prospective patients evaluate you, across all widget layouts and filters.
Go to Reputation → Widgets and choose or create a widget.
In Review Source, select Manual.
Pick a layout and adjust display settings (for example, max count or minimum rating), then embed the widget where you need it (Sites, Funnels, WordPress, and more).
Do manual reviews affect AI Summaries?
Yes. Manual reviews are compatible with AI Summaries, so your summaries reflect both integrated and manually added feedback.
Can I add a new platform or source that isn't natively supported?
Yes. When adding a manual review, you can select an existing platform, create a custom platform or source, or choose No Platform.
Where do manual reviews appear after I add or import them?
They appear in Reputation → Reviews with a Manual Pages label and can be filtered by Source.
Can manual reviews be shown in widgets?
Yes. Manual reviews can appear in your review widgets, and you can combine or filter by sources across multiple layouts.
Is there a bulk import option?
Yes. Use the CSV uploader with the downloadable template to import multiple reviews at once. Validation helps prevent bad data.
What fields are available for manual reviews?
Customer Name, Rating, Review Text, Date, Platform/Source, Profile Picture, and Photo Attachments. Availability and requirements follow the in-app form and template.
Can I override the "Write a Review" link in widgets?
Yes. Widgets support overriding the Write a Review link, so you can direct patients to your preferred destination.
How do I filter by only manual reviews?
Use the Source filter in the Reviews tab and select Manual (Manual Pages) or the specific custom platform name you created.
