We have created this troubleshooting article for when our Custom UI goes down and falls back to the native High Level UI. As HighLevel infrastructure changes, we sometimes do not have enough to update. Recent changes made on 9/20/25 were significant updates that have, unfortunately, forced us to rebuild our custom UI from the ground up. While these changes are creating frustration, please know this is going to increase the speed of the platform, and the UI/UX improvements coming with this update are going to give you so much more control over the platform.
Below, we break down how to find common features that are currently not as easily accessible as the normal Aesthetix CRM UI.
How to Manually Update Opportunities in the Inbox and Contact Page While The Pipeline Widget UI is Down
Follow the interactive walk-through below.
How to Access Tasks Menu While The Custom UI is Down
Follow the interactive walk-through below.
Walk-Through of Marketing, Sites, and Automation Menu For Access to Tools While Custom UI is Down
Follow the interactive walk-through below.
How to Access Funnel Landing Page Builder While The Custom UI is Down
Follow the interactive walk-through below.