Maximizing review collection requires engaging with customers through the right channels. This feature helps businesses enhance their review strategy through the following benefits:
Higher Review Collection Rate – Reach customers where they are most likely to respond.
Personalized Engagement – Tailor review request messages to each platform for better results.
Seamless Delivery – Requests are sent based on available contact details, ensuring minimal effort.
Better Insights – Track which channels drive the most reviews and optimize your approach accordingly.
SMS requests require the customer's phone number.
Email requests require a valid email address.
WhatsApp requests require a WhatsApp-enabled phone number.
You will see checkboxes for SMS, Email, and WhatsApp.
Select the channels you want to use for sending the request.
Q: Can I send review requests using multiple channels at the same time?
A: Yes, you can select SMS, Email, and WhatsApp simultaneously to maximize your outreach.
Q: How do I know which channel performed best?
A: The tracking and reporting feature allows you to monitor sent, opened, and clicked requests for each channel.
Q: Can I customize the message for each channel separately?
A: Yes, you can edit the message for each channel to match your brand tone and audience.
Q: What happens if a customer does not have a contact detail for a selected channel?
A: The system automatically selects the available contact method (e.g., if no phone number is available, it will send via email or WhatsApp if provided).
Q: Is there a limit to how many review requests I can send?
A: Limits may vary based on your subscription plan. Check your account settings for details.
