Key Benefits of Multi-Channel Review Requests
Maximizing review collection requires engaging with customers through the right channels. This feature helps businesses enhance their review strategy through the following benefits:
Higher Review Collection Rate – Reach customers where they are most likely to respond.
Personalized Engagement – Tailor review request messages to each platform for better results.
Seamless Delivery – Requests are sent based on available contact details, ensuring minimal effort.
Better Insights – Track which channels drive the most reviews and optimize your approach accordingly.
2. Click on "Marketing" to explore the options.
3. Select "Review Management" to manage your reviews.
4. Click on "Requests" to view your review requests.
5. Hit "Send Review Request" to initiate the process.
6. Choose a contact name from the list.
7. Contact details will auto-populate after selection.
SMS requests require the customer's phone number.
Email requests require a valid email address.
WhatsApp requests require a WhatsApp-enabled phone number.
8. Select a mode for sending your request.
You will see checkboxes for SMS, Email, and WhatsApp.
Select the channels you want to use for sending the request.
9. Choose a template for emails, SMS, or WhatsApp.
10. Click "Send Review Request" to finalize and send.
Frequently Asked Questions
Q: Can I send review requests using multiple channels at the same time?
A: Yes, you can select SMS, Email, and WhatsApp simultaneously to maximize your outreach.
Q: How do I know which channel performed best?
A: The tracking and reporting feature allows you to monitor sent, opened, and clicked requests for each channel.
Q: Can I customize the message for each channel separately?
A: Yes, you can edit the message for each channel to match your brand tone and audience.
Q: What happens if a customer does not have a contact detail for a selected channel?
A: The system automatically selects the available contact method (e.g., if no phone number is available, it will send via email or WhatsApp if provided).
Q: Is there a limit to how many review requests I can send?
A: Limits may vary based on your subscription plan. Check your account settings for details.