If you're looking for a fast way to filter and respond to a review directly within the CRM you're in the right place. Under the reputation > reviews tab you will see there are several options to filter and respond to a review. In this article, we will cover how to filter and respond to your Google and Facebook reviews.
1. Reputation - Breaking Down the Reviews Tab
2. Click on "Marketing" to explore options.
3. Select "Reviews Management" to manage your reviews.
4. Click on "Reviews" to view details.
5. Search for reviews using keywords in the message body.
6. Respond directly in the message body field.
7. Click here for more actions like delete or mark as spam.
8. Filter reviews by ratings if needed.
9. Filter reviews by source, like Google or Facebook.
10. Use this section to filter reviews by date.
11. Filter reviews based on spam status here.
12. View client names and ratings in this section.
