1. Reputation - Breaking Down the Reputation Overview Dashboard
2. To start, click on "Marketing".
3. Click on "Reviews Management"
4. The 'Invite Goals' are predetermined incremental amounts (not editable) and will increase as each goal is achieved.
5. The number of reviews received is based on the time filter selected. The system pulls in new and old reviews from Google and Facebook. The sources are listed at the bottom left of this tile.
In order to retrieve reviews for Google or Facebook make sure you have integrated each channel within the sub-account settings > integrations
6. This is a great way to understand how people feel about your business or service. The sentiment is derived using Google's AI to determine either positive or negative based on reviews on Facebook and Google.
7. The total outbound reviews requested by the sub-account across SMS and email channels, within the given time frame.
8. Visual bar graph of reviews received by the system month over month.
9. This includes who the invite was sent to, which channel was used (SMS/Email) and the date it was sent.
10. This section lists the business's most recent reviews, the contact that left Facebook and Google
