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How to Connect Your Facebook/Instagram Shop to Your Online Store

Unlock new sales opportunities by seamlessly connecting your Facebook and Instagram Shop to your HighLevel online store! This article provides a detailed, step-by-step guide on the integration process, ensuring your products are easily accessible to your social media audience. You’ll learn how to sync your inventory, manage product listings, and utilize social media features to enhance your customer engagement. Ideal for entrepreneurs looking to maximize their online presence, this guide will empower you to leverage the full potential of social commerce and streamline your selling process. Transform your social profiles into powerful sales channels and take your e-commerce strategy to the next level!

Step 1: Enable feature via Labs

To use this feature, the Multiple Facebook Pages feature should be enabled from Labs which can be found under Sub-account Settings -> Labs

Step 2: Access Integration & First-time Connection

Step 2.1. Accessing Integration: 

Navigate to Sub-account Settings > Integrations > Facebook & Instagram to access the integration.

Step 2.3. Connect Store Pages: After this, they can select the Facebook/Instagram Shop pages they wish to connect with their E-commerce Stores in the "Manage Pages" section.

Reconnection for existing Facebook/ Instagram integration users

  1. This integration will be only available in the multiple Facebook feature, hence it should be enabled under Labs Section

  2. In order to enable Shops, the users need to disconnect and reconnect the integration

  3. Before re-connecting the integration, the LeadConnector integration should be removed in Facebook side as well. It can be found under Facebook Profile > settings & privacy > Settings > Search for "business integrations".

  4. Upon connecting again, the Shops should get enabled

  5. If the necessary scope is not present, then an error state will be shown that the Catalog Management is disabled

Step 3: Connect Facebook Shop Pages to Online Store

Once the desired shop pages are selected, store owners can link them to their Online stores through the "Messenger Settings" in the Facebook and Instagram Integration card. The Shops tab will display the selected pages, which need to be connected to the respective stores for product publishing and syncing.

Step 4: Enable Product Syncing

Store owners have the option to enable or disable product sync for each page as required.

Product syncing from Store to Facebook shop catalogue:

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