Sending WhatsApp Media Templates from the Conversation Page

Enhance your customer interactions with this practical guide on sending WhatsApp media templates directly from the conversation page in Aesthetix. This article provides a step-by-step approach to quickly access and send engaging media templates during active chats, ensuring timely and relevant communication with your audience. Learn how to navigate the conversation page, customize your messages, and leverage media templates to boost engagement. Ideal for customer support teams and businesses looking to improve their response efficiency, this guide will help you create meaningful connections while maximizing the effectiveness of your WhatsApp communications in Aesthetix.

1. To get started, click on "Contacts".

2. Select the contact you wish to send WhatsApp media template.

3. Now, click on "WhatsApp".

4. Use an insert template to initiate a chat.

5. After that, select template you wish to send.

5 After that, click on "message_1 (EN)".

6. Once that's done, click on "Use Template".

7. Finally, click on "Send".

You can change the media by changing the media URL. The URL should be a public link and contain the same type of media. For example, if it is an Image template, then it will only accept PNG and JPEG files.

Users will get the below error when using a media which is not approved, for example, if a user tries to add a video file in an Image template, the below error will be shown

If a user tries to upload a media file that exceeds the size limit, then the below error will be shown.

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