Managing Call & Voicemail Settings in Business Profile

1. Start by selecting 'Settings' from the main menu.

2. Then, choose 'Business Profile' to update your information.

3. Navigate to the 'Call & Voicemail Settings' section.

4. Adjust the incoming call timeout by clicking here.

5. Upload your preferred mp3 or wav file for your voicemail.

The following are the default voicemail settings for all Twilio numbers within a given location, unless customized via the Team Management settings.

The default voicemail message will replace the one provided by the phone carrier. If a call is not answered within a specified duration, the CRM will record a voicemail message.

To customize voicemail for your number, upload an mp3 file and set a timeout number - we suggest using a timeout of 20 seconds or less.

6. Listen to the uploaded audio file by pressing the play button.

7. To remove the file, click here if needed.

8. Finally, click 'Save Call Settings' to apply changes.