Below is a video walk-through of the AI Trainer and how to use this feature to give you AI Assistant more knowledge about your practice.
Step-by-Step Guide
Accessing the AI Trainer
Select the "AI Trainer" option in your left hand menu
Understanding the Interface
Upon first access, the AI Trainer interface will likely be empty. If you've previously started sessions, you’ll see them listed here.
Starting a New Session
Click on the "New Session" button.
Name your session descriptively, such as "Botox cost," to reflect the type of conversation you are training the AI for.
Creating a Conversation
In the new session, type a common question a user might ask, such as "How much is Botox?"
Send the question to see the AI's response.
Reviewing and Adjusting Responses
If the AI’s response isn’t satisfactory, click on the i icon next to the response.
Review whether the response pulled information from your knowledge base or website.
Edit the response directly to better fit the desired answer. For example, change the response to: "The cost of Botox is $14 per unit."
Save the adjusted response.
Continuing the Conversation
Add follow-up questions to simulate a real conversation, such as "How many units would it take to do my forehead?"
Adjust the AI’s responses as needed, providing concise and relevant information. For example, you might adjust the response to: "The average is 50 units. Would you be interested in booking an appointment?"
Saving the Session
Click the three dots in the session menu.
Select "Save Session" to register your training.
Using the AI Trainer Effectively
Create multiple sessions for different topics where the AI needs improvement.
Use real conversations as a basis for training to ensure the AI’s responses are aligned with your customers’ needs.
Benefits
The AI Trainer allows you to customize and enhance the AI’s responses.
By saving sessions, the AI will refer to these trained conversations, leading to more accurate and helpful responses for future interactions.
By following these steps, you can optimize the AI chatbot's performance, ensuring it provides precise and helpful answers tailored to your specific requirements. Enjoy enhanced control over your AI's training and improve the user experience for your clients.