Email Setup: Add DNS Records to Hosting Provider

This article walks through how to add Mailgun DNS Records to common hosting providers so you can send HIPAA compliant emails from your subdomain through Aesthetix CRM.

Step 1: Add DNS Records to Hosting Provider

(Use one of the available guides if your DNS provider is listed below.)

Next, you’ll be asked what type of DNS records you want to add. We’ll go through each one individually below so that you have a general idea of how to add these to your DNS hosting provider. However, we do have in-depth, step-by-step guides for the following DNS providers below:

TXT Records

The first records Mailgun asks you to add are TXT records. We will add two separate TXT records, one for SPF and one for DKIM. These are required to send and receive email with Mailgun. 

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Since we're using a subdomain, add a new TXT record with mail.yourdomain.com as the hostname (with certain providers, you may just have to enter the subdomain, which would just be mail in this case) and the appropriate value Mailgun provides. You can leave TTL as the default option.

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Clicking Add Record will add your first DNS entry for your domain!

Add another TXT record for mx._domainkey.mail.yourdomain.com. Cloudflare only shows the subdomain, so your result will look like this: 

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MX Records

Next, you need to add MX records. Mailgun requires you to add two separate MX records.

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You will add the MX records the same way you did with the TXT records. The hostname in this case is mail.yourdomain.com. You’ll also be asked for priority, which should be 10.

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CNAME Record

Lastly, you will need to add a CNAME record. The CNAME Record is what enables Open and Click tracking. This is highly recommended to reap the full benefit of Mailgun and gain insights into your email performance.

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Add the CNAME the same way as the others. The hostname here is email.mail.yourdomain.com


Step 2: Notify Aesthetix CRM

Send an email confirmation to your Onboarding Manager when you believe you have added all DNS records. Aesthetix CRM will verify the DNS records were added properly and finalize email setup in your account.

If you have any questions, do not hesitate to email [email protected] or your Onboarding Manager.

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