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Troubleshooting Instagram account has disabled access to DMs

In Integrations, if it says your Instagram account has disabled access to DMs, this article will help you fix the connection.

Manage Your Instagram Messaging Access Across Apps

Link to How-To Article on Instagram

You can control your Instagram messaging connections across different apps. If you enable access to Instagram Direct Messages, you can receive and send Instagram Direct Messages on Aesthetix CRM.

To manage your Instagram messaging connections across apps:

  1. Go to your Instagram business or creator profile.

  2. Tap the three stacked lines.

  3. Select the gear icon for Settings.

  4. Select Privacy.

  5. Select Messages.

  6. Under Connected Tools, toggle on “Allow Access to Messages.”

Now, new Instagram direct messages will be received in Aesthetix CRM and you will be able to send replies as well.

Here is a 17-second Instagram mobile app tutorial video.

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