How to Enable Call Recording

Guide on How to enable call recording using Twilio Sub-Account

Within the agency view, click the "Click here to switch" option located in the top left corner to navigate into the sub-account.

1. Choose your Sub-Account

Choose your Sub-Account

After entering the sub-account, select 'Settings', which is located at the bottom left of the page.

2. Choose "Settings"

Choose 'Settings'

3. Choose "Phone Numbers"

Choose 'Phone Numbers'

Select the Edit icon corresponding to the Twilio number for which you want to activate call recording.

4. Click 3 dots to access Action

Click 3 dots to access Action

5. Choose "Edit Configuration"

Choose 'Edit Configuration'

6. Tick box to enable Call Recording

Mark the checkbox associated with Call Recording (the default message usually reads: This call will be recorded for quality assurance).

Tick box to enable Call Recording

7. Tick boxes to enable Spaces

If local regulations permit, you may add a few blank spaces here, which will prevent any announcement from being made.

However, please note that for workflow action Call steps, the call recording announcement will still be made, regardless of the above setting.

Tick boxes to enable Spaces

8. Click Save

Click Save

9. Applied Changes Successfully

Applied Changes Successfully

To enable call recording, every HighLevel location should be linked to an individual Twilio sub-account. Should you mistakenly utilize your main Twilio SID and Authentication Key for any of the sub-accounts, it will prevent the call recording feature from functioning properly.

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