Within the agency view, click the "Click here to switch" option located in the top left corner to navigate into the sub-account.
1. Choose your Sub-Account
After entering the sub-account, select 'Settings', which is located at the bottom left of the page.
2. Choose "Settings"
3. Choose "Phone Numbers"
Select the Edit icon corresponding to the Twilio number for which you want to activate call recording.
4. Click 3 dots to access Action
5. Choose "Edit Configuration"
6. Tick box to enable Call Recording
Mark the checkbox associated with Call Recording (the default message usually reads: This call will be recorded for quality assurance).
7. Tick boxes to enable Spaces
If local regulations permit, you may add a few blank spaces here, which will prevent any announcement from being made.
However, please note that for workflow action Call steps, the call recording announcement will still be made, regardless of the above setting.
8. Click Save
9. Applied Changes Successfully
To enable call recording, every HighLevel location should be linked to an individual Twilio sub-account. Should you mistakenly utilize your main Twilio SID and Authentication Key for any of the sub-accounts, it will prevent the call recording feature from functioning properly.