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All collectionsWorkflows & AutomationHow to Set Contact DND Triggers

How to Set Contact DND Triggers

This guide will walk you through the steps to set the contact DND in two different applications.

1. Select "Marketing"

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2. Select  "Workflows"

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3. Click "Create Workflow"

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4. Click "Continue"

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5. Select "Contact DND"

The "Contact DND" workflow is activated when a contact's Do Not Disturb (DND) status is changed. DND, a setting that allows a customer to opt out when they lose interest in a service, can be enabled as per the customer's request.

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6. Click "Add filters"

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7. Select "DND flag is"

By selecting "DND flag is", you can either enable or disable a contact's Do Not Disturb (DND) status. Enabling DND will automatically limit any outgoing communications to the customer. On the other hand, disabling DND will re-open the lines of communication to the customer.

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