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How to Set Contact DND Triggers

This guide will walk you through the steps to set the contact DND in two different applications.

1. Select "Marketing"

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2. Select  "Workflows"

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3. Click "Create Workflow"

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4. Click "Continue"

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5. Select "Contact DND"

The "Contact DND" workflow is activated when a contact's Do Not Disturb (DND) status is changed. DND, a setting that allows a customer to opt out when they lose interest in a service, can be enabled as per the customer's request.

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6. Click "Add filters"

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7. Select "DND flag is"

By selecting "DND flag is", you can either enable or disable a contact's Do Not Disturb (DND) status. Enabling DND will automatically limit any outgoing communications to the customer. On the other hand, disabling DND will re-open the lines of communication to the customer.

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