External Communication Action: This action is used to send an email to the associated contact.
1. Click "Marketing"
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2. Click "workflows"
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3. Click "Create Workflow"
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4. Click "Continue"
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5. Click "Add your first action"
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6. Select "Send email"
The Email Action allows you to send emails to contacts within the workflow you are creating.
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7. Input "From Name"
Enter the sender's name in this field. You can also use custom values by clicking on the tag icon.
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8. Input "From Email"
Input the sender's email address here.
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9. Input "Subject"
Type the subject of the email in this field.
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10. Select "Template"
Select an email template by clicking here. Learn how to create an email template.
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11. Input "Message"
Enter the body of the email in this field.
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12. Click "Add attachments"
Click this button to attach files and images to the email.
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13. Input "Test emails"
Use the "Send Test Mail" section to test the composed email by providing a demo email address. If satisfied, you can proceed to send it to your contacts.
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14. Click "Save"
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15. Email Delivery Statistics
This shows the statistics of all the sent emails
Delivered
Displays the number and details of emails delivered to contacts in this workflow.
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Opened
Shows the number and details of contacts who opened the email.
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Clicked
Indicates the number and details of contacts who clicked on the email.
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Replied
Shows the number and details of contacts who replied to the email in this workflow.
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Bounced
Lists the number and details of bounced emails.
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Accepted
Displays the number of accepted emails.
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Stored
Shows the number of stored emails.
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Rejected
Shows the number of stored emails.
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Complained
Displays the number of contacts who reported or complained about the email.
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