There are a number of reasons the AI assistant may have stopped responding. Below we outline a couple of the most common reasons and what to do. In some cases, you may need to contact support to resolve issues.
Contact has reached GPT Requests Limit
We are tracking how many times the AI chats with a person. Currently, by default, the system limits it to 20 messages. This is to make sure you keep your costs relatively controlled. We can raise this limit by support request if this becomes a common issue for you. We are also working on a feature to reset this limit every 30 days.
You will be notified via the mobile app when someone reaches the limit, and their conversation will be marked as unread in the inbox. They will also have a tag called kill_switch that informs you they have reached the limit.
Contact handoff has been reached
We apply a handoff tag when the following have been reached: Contact has requested date for appointment/consultation, contact has requested time for appointment/consultation, and contact has provided phone number for appointment.
When this tag is applied, you will be notified via mobile app, and the conversation will be marked as unread in the inbox for a human to take over and make sure to get them booked.
Technical Issues
While probably the rarest, it happens as we rely on multiple APIs to deliver this software product. Sometimes there are errors or delays between Open AI, Aesthetix CRM, Facebook, Google, etc. If you have evaluated the issue and the first two do not apply, please reach out to support, and we can further troubleshoot with you.
