Scheduling Community posts from the Social Planner lets you create content in advance and publish it to selected Community channels at the right time. Instead of posting manually inside each Community channel, you can prepare posts, attach media, choose the posting user, and schedule everything from one place.
This is useful for announcements, weekly engagement prompts, course or program updates, event reminders, and any planned content that should appear in your Community without you posting at the exact moment. For a med spa running a membership group or VIP community, you can queue up treatment tips, seasonal promotions, and event reminders ahead of time.
Centralized planning: Schedule Community content alongside your other planned posts in the Social Planner.
Scheduled posting: Plan content in advance so posts go live at the best time for each community, keeping members engaged.
Unified content management: Track and manage all posts, past and future, from a single interface, including post history, upcoming scheduled posts, and current statuses.
Go to Marketing, then Social Planner, then open Settings.
Select Communities, then click Connect Community.
Choose the Community groups you want to make available in the Social Planner.
Your Community connects from within your account inside the Social Planner.
Click New Post from within the Social Planner.
In the channel or account selector, choose the connected Community channels where the post should publish. You can select one or multiple Community channels.
Add your content with rich text and media. Both images and videos are allowed, up to 10 images or videos per post:
Images: maximum size 10 MB each.
Videos: maximum size 1 GB, with a minimum duration of 4 seconds.
Complete the mandatory fields such as Title, and select the User you want to post as.
Once the post has all its information, click Post, then select Schedule Post.
Choose the desired date and time, then click Schedule Post.
Community posting is also supported for CSV and other post types.
You can view and reply to comments on Community posts directly from the Social Planner.
If you add new channels or change group or channel details, they will not auto-populate in the Social Planner. Go to Social Planner Settings, then Communities, to re-sync your groups and channels.
In the post composer, you can choose which user the post is published as. In Social Planner Settings, under Communities, you can also set default users that are applied automatically when you create a new post.
Where do I connect my Community groups? Go to Marketing, then Social Planner, then Settings, and select Communities to connect and choose your groups.
Can I post to more than one Community channel at once? Yes. In the channel selector, you can choose one or multiple connected Community channels for a single post.
What media can I add to a Community post? Both images and videos, up to 10 per post. Images can be up to 10 MB each, and videos up to 1 GB with a minimum duration of 4 seconds.
Can I choose who the post is published as? Yes. Select the posting User in the composer, or set default users in Social Planner Settings under Communities.
My new channels are not showing up. What should I do? New channels and changes do not sync automatically. Go to Social Planner Settings, then Communities, and re-sync your groups and channels.
Can I bulk schedule Community posts? Yes. Community posting is supported for CSV uploads and other post types, not just the standard composer.
Can I manage comments on Community posts here? Yes. You can view and reply to comments on Community posts from within the Social Planner.
