Once your WhatsApp number is connected, you can share it so patients can reach your practice with a single tap, or remove a number you no longer use. Both actions start from the same place in your account settings. This guide walks through sharing a WhatsApp number and deleting one when it is time to retire it.
Sharing generates a click-to-chat link you can send to patients or add to your marketing so they can message your practice directly on WhatsApp.
In your account, click on Settings.
Click on WhatsApp.
Click the three dots next to the WhatsApp number you want to share.
Click on Share WhatsApp number.
Click copy to grab the click-to-chat link, then share it with patients however you like.
Note: The shareable link opens a WhatsApp conversation with your practice. You can drop it into emails, text messages, your website, or a QR code so patients reach you with a single tap.
If you no longer use a WhatsApp number, you can remove it from your account. For security, deletion requires your password and cannot be undone.
In your account, click on Settings.
Click on WhatsApp.
Click the three dots next to the WhatsApp number you want to delete.
Click Delete number.
After tapping Delete, you are redirected to the confirmation page. Tap Delete again to confirm.
Enter your password, then tap Delete to proceed.
Enter your password once more, then tap Delete to confirm the action.
Note: Deleting a number is permanent. If you plan to re-register it later, back up your chats first so you do not lose any important messages.
What happens after I delete my WhatsApp phone number?
Once deleted, the number will no longer be linked to your WhatsApp account, and you will not be able to send or receive messages using that number.
Will deleting my phone number remove my WhatsApp account?
No, deleting a phone number will only remove it from the account. Your WhatsApp account will remain active if there are other registered numbers.
Can I recover a deleted WhatsApp phone number?
No, once a phone number is deleted, you will need to re-register it if you want to use it again on WhatsApp.
Do I need to back up my chats before deleting my number?
If you plan to re-register the number later, it is recommended to back up your chats to avoid losing any important messages.
Can I delete a WhatsApp phone number without a password?
No, for security reasons, you must enter your password to confirm the deletion.
Who can I share my WhatsApp click-to-chat link with?
Anyone. The link opens a WhatsApp conversation with your practice, so you can share it with patients through email, text, your website, or a QR code to make it easy for them to reach you.
