Your Aesthetix CRM account includes three important administrative controls: API access for connecting external tools and developers, temporary Support Access that lets the Aesthetix CRM team assist you with troubleshooting, and the toggles that enable or disable deprecated features. This guide walks through how to find and use each one. Support Access and Deprecated Features live in Settings > Business Profile; API access is managed in Settings > Private Integrations.
Aesthetix CRM connects to external tools, automations, and developers through its API.
⚠️ The legacy API Key (API V1) is deprecated. Do not build new integrations against the old API V1 key. Instead, create a Private Integration that uses a Private Integration Token (PIT) with OAuth — this is the current, supported, and more secure way to grant API access.
To create a Private Integration: go to Settings > Private Integrations, create a new private integration, grant it only the scopes (permissions) it needs, and copy the generated Private Integration Token into the tool you're connecting. You can revoke a token at any time from the same screen. For full setup details, see the Integrations collection.
Keep your tokens secret. A Private Integration Token grants programmatic access to your account. Treat it like a password: never share it publicly, post it in support tickets, or expose it in client-facing materials. If you believe a token has been compromised, revoke it in Private Integrations and issue a new one.
Support Access is a temporary access control that allows the Aesthetix CRM support team to access your account for support and troubleshooting purposes. Access is approved by you from inside your account, can be limited by an expiration date, and can be extended or revoked at any time. This lets you get faster, more effective help while keeping full control and visibility over who can access your account and for how long.
Support Access is useful when you are actively working with Aesthetix CRM support and need the team to investigate an issue directly inside your account. Once access is no longer needed, you can revoke it immediately or allow it to expire automatically.
Support Access helps you balance fast troubleshooting with stronger account security. Because access is temporary and you control it, you decide when the support team can access your account and when that access should end.
User-Approved Access: Support team access must be enabled from inside your account.
Time-Limited Control: Set an expiration date so access does not remain open indefinitely.
Flexible Troubleshooting: Extend access when a support case requires more time.
Immediate Revocation: Revoke Support Access at any time once troubleshooting is complete.
Improved Transparency: See when Support Access is active and when it is scheduled to expire.
Compliance Support: Use a controlled access process that supports your internal security and data access requirements.
Support Access is located in your Business Profile, alongside your other account-level security and configuration settings. To find it, go to Settings > Business Profile and scroll to the Support Access section. This section shows whether access is currently enabled and, when active, the date through which Support Access is available.
Enable Support Access only when you are actively working with Aesthetix CRM support and temporary account access is needed to investigate or resolve an issue. Keeping access limited to active troubleshooting reduces unnecessary access exposure.
Common use cases include:
Investigating account configuration issues
Troubleshooting unexpected product behavior
Reviewing settings related to a reported support case
Helping the support team verify an issue directly inside the account
Support Access is separate from regular user access. Your team members, roles, and permissions are managed separately through user access and role settings.
Before enabling access, confirm that you are working with Aesthetix CRM support or that temporary troubleshooting access is required. Only enable Support Access when asked to do so by the support team.
Step 1: Open Settings. Go to Settings within Aesthetix CRM.
Step 2: Open your Business Profile. Select Business Profile.
Step 3: Find the Support Access section. Scroll to the Support Access section.
Step 4: Turn on Support Access. Toggle Support Access on.
Step 5: Set the duration. Choose or confirm the expiration date for which you want to grant access. Set the minimum duration needed.
Step 6: Submit. Click Submit (or Save) to confirm.
Step 7: Confirm access is active. Verify that the active access message appears in the Support Access section, showing the date through which access remains available.
Support Access is time-bound, which means it remains active only until the selected expiration date. This prevents access from staying enabled longer than needed. When Support Access is active, Aesthetix CRM displays a message showing the date through which access remains available. If more troubleshooting time is needed, you can extend access by choosing a later expiration date. If access is no longer needed, you can revoke it immediately.
Extending Support Access gives the support team more time to continue troubleshooting without requiring you to disable and re-enable access. This is useful when an issue is still being investigated or when a support case needs additional review.
Step 1: Open the Support Access section. Go to Settings > Business Profile and scroll to Support Access.
Step 2: Choose to extend. Click Extend access.
Step 3: Set the new expiration date. Choose the new expiration date in the Access expires on field.
Step 4: Review the confirmation. Review the confirmation message showing when Support Access will remain active until.
Step 5: Save. Click Save.
Revoking Support Access immediately blocks the Aesthetix CRM team from accessing your account through Support Access. Use this when troubleshooting is complete or when you no longer want temporary support access to remain active.
Step 1: Open the Support Access section. Go to Settings > Business Profile and scroll to Support Access.
Step 2: Choose to revoke. Click Revoke access.
Step 3: Review the warning. Review the warning message.
Step 4: Confirm. Click Revoke access to confirm.
Important: Revoking access may immediately terminate any ongoing support session, and access cannot resume unless Support Access is enabled again.
Once Support Access is enabled, you have full control over it:
Click Extend access to choose a later expiration date if further assistance is needed.
Click Revoke access to end access immediately once your issue is resolved.
Support Access is designed to give you clearer control over support-related account access. Because access is approved from inside your account and limited by an expiration date, you can better align support troubleshooting with your internal security and compliance expectations.
Support Access helps support:
Explicit approval before the Aesthetix CRM team can access your account
Time-limited access windows
Clear visibility into active access status
Better control over extension and revocation
More transparent access management for troubleshooting
Enable Support Access only when actively working with the support team.
Set the minimum required duration.
Disable access after your issue has been resolved.
Deprecated features are older functionalities that are no longer actively supported. Your Business Profile lets you enable or disable these features so you can keep your account focused on the most current, effective tools. Reviewing these toggles periodically helps ensure your profile reflects your account's current capabilities.
Step 1: Open Settings. Click Settings.
Step 2: Open your Business Profile. Click Business Profile.
Step 3: Find the deprecated features section. Navigate to Enable / Disable Deprecated Features.
Step 4: Enable the features you need. Enable the deprecated campaigns and triggers by clicking the box for each one you want to turn on (or clear the box to disable it).
Step 5: Update. Click Update to save your changes.
Where do I find my API key?
Go to Settings > Business Profile and locate the API Key section.
Is it safe to share my API key?
No. Your API key should be kept secret, like a password. Never share it publicly or include it in support tickets. If it is exposed, contact the Aesthetix CRM team to have it regenerated.
What does Support Access do?
Support Access allows the Aesthetix CRM team to temporarily access your account for support and troubleshooting purposes when you enable it.
Where is Support Access located?
Go to Settings > Business Profile and scroll to the Support Access section.
Is Support Access permanent?
No. Support Access is time-bound and remains active only until the selected expiration date unless you extend it.
Can I extend Support Access?
Yes. Click Extend access, choose a new expiration date, and save your changes.
Can I revoke Support Access before it expires?
Yes. Click Revoke access and confirm. Access is blocked immediately after revocation.
What happens if I revoke access during an active support session?
Any ongoing support session may be terminated immediately and cannot resume unless Support Access is enabled again.
Should I leave Support Access enabled all the time?
No. Enable Support Access only when temporary troubleshooting access is needed, then allow it to expire or revoke it when support is complete.
Is Support Access the same as user permissions?
No. Support Access controls temporary access for the Aesthetix CRM support team. Your team users, roles, and permissions are managed separately.
Can Support Access be re-enabled after being revoked?
Yes. You can enable Support Access again if additional troubleshooting access is needed.
What are deprecated features?
Deprecated features are older campaigns and triggers that are no longer actively supported. You can enable or disable them under Settings > Business Profile > Enable / Disable Deprecated Features.
