Product deletion allows you to permanently remove products you no longer need. To protect billing and customer access, the system prevents deletion for certain product types or when active subscriptions exist. When using bulk deletion, only eligible products will be removed while protected items are skipped with a notification.
Important: Deleting a product does not remove historical records such as transactions, orders, invoices, or subscriptions that previously used the product. It only prevents future purchases or actions related to that product.
To use this feature, ensure the following:
Permissions: Your role must have Products → Delete and Products → View permissions.
Navigation: Products can be managed from Payments → Products.
Awareness: Deleting a product is permanent and cannot be undone.
Before deleting, verify that the product is not currently used in:
Active checkouts
Calendars or memberships
Active SaaS subscriptions
Go to Payments → Products.
Locate the product you want to remove.
Click the Delete (trash) icon.
Confirm the deletion in the dialog.
Go to Payments → Products.
Click Edit on the product.
Click Delete Price.
Note: This option only works if the product has more than one price or variant. The last remaining price cannot be deleted.
Go to Payments → Products.
Select multiple products using the checkboxes (or use Select All).
Click Delete under Bulk Actions.
Review the confirmation message.
Confirm the deletion.
“Are you sure you want to delete these products? This action cannot be undone. Only products eligible for deletion will be deleted.”
If a fixed count appears:
“Are you sure you want to delete these 10 products? This action cannot be undone. Only products eligible for deletion will be deleted.”
Only eligible products will be removed; protected products will remain.
Certain product types cannot be deleted to protect system integrity.
Deletion is blocked if active or past_due subscriptions exist.
Deletion is allowed only if no active or past_due subscriptions remain.
When blocked, the Delete option is disabled.
Products created by Calendars cannot be deleted.
The Delete option is hidden.
Products created through Memberships or Communities cannot be deleted.
The Delete option is hidden.
Saved prices or variants cannot be deleted.
Unsaved prices or variants (recently added but not saved) can be removed.
The product may be:
A Calendar product
A Membership or Community product
A SaaS product with active or past_due subscriptions
You must first cancel or resolve all active or past_due subscriptions associated with that product. Once none remain, deletion becomes available.
Only eligible products are deleted. Protected products will be skipped automatically.
You can delete it only if it has not been saved yet. Saved variants cannot be deleted.
No. Product deletion is permanent.
If the product was connected to an external payment gateway, it may still exist in the gateway.
To completely remove it:
Delete the product from Payments → Products in Aesthetix CRM.
Log in to your payment gateway dashboard (such as Stripe or PayPal).
Manually delete or archive the product/plan there as well.
