How to configure payment providers on different channels and FAQs

Frequently Asked Questions

1. What channels are supported today?

Currently, payment providers can be used across the following channels in Aesthetix:

• Funnels — One Step Order Forms

• Funnels — Two Step Order Forms

• Forms

• Stores

• Calendars

• Invoices

• Invoice Auto Payment

• Payment Links

• Courses

• Communities

• Surveys

These channels support payment processing through the configured payment providers in your Aesthetix Payments settings.

2. Which channels are upcoming?

Future channel support is guided by community demand and product roadmap priorities.

You can request new payment provider support by:

• Contacting the Support team

• Reaching out to the Product team

• Submitting a request through the Idea Board

Based on demand and product planning, the team will prioritize upcoming expansions.

3. Can I configure different payment providers for different channels or assets?

Example scenario:

• One Store uses PayPal

• Another Store uses Stripe

• A third Store uses NMI

This level of configuration is not currently available, but it is part of the future product roadmap.

The new payment framework in Aesthetix supports deeper configuration capabilities, and a user interface layer may be added in the future to allow provider selection for individual assets such as:

• Stores

• Funnels

• Forms

• Other payment-enabled assets

4. If my Default provider is Stripe, what happens on the Configure Provider page?

The Configure Provider page will display details based on your Default provider configuration (for example, Stripe).

This page allows you to override the Default configuration for a specific channel.

If a provider is explicitly selected at the channel level, the checkout experience will use that channel-specific provider instead of the Default provider.

5. How many payment providers can I configure today?

Currently, you can configure:

• PayPal

• One additional provider of your choice (such as Stripe, NMI, etc.)

However, multiple non-PayPal providers on the same checkout page are not supported today.

Example:

Supported:

• PayPal + Stripe

Not Supported:

• PayPal + Stripe + NMI

Support for additional provider combinations may be added in the future as the payment framework evolves.

6. What appears in the Provider Selection window?

When a location has a Default payment provider configured, that provider will appear in the Provider Selection window.

Each location can have:

• One Default provider

• PayPal (optional)

Provider Selection behavior

• If both Default provider and PayPal are configured, both options will appear

• If PayPal is not configured, only the Default provider will appear

7. Can users remove or replace providers in the Provider Selection window?

Yes, users can remove providers from the Provider Selection window, but there are certain rules.

Rules

• PayPal can be used alongside another provider

• Users can remove PayPal and keep the other provider

• Users cannot replace PayPal with another provider

• PayPal can only be added or removed, not replaced with a different provider

8. What happens if a Preferred Provider is disconnected?

If a Preferred Provider is set for a specific channel and that provider is later disconnected from the Integrations page, the system will automatically revert to the Default provider configuration.

If the provider is reconnected later, the user must re-select it as the Preferred Provider before it can be used again.

9. Can I remove all payment providers from a channel while keeping them connected?

No, this is not currently possible.

If you attempt to remove all providers from the Provider Selection settings for a channel, the system will automatically revert the channel back to the Default provider configuration.

This behavior is designed to prevent accidental removal of payment options for active services.

However, if no payment providers are connected at all, then payment options will not appear on that channel.