Troubleshooting Mobile App Notifications

Aesthetix CRM Mobile App (iPhone & Android)

Note: The video walkthrough shows an iPhone, but the same general steps apply to Android devices.

Step 1: Open Your Device Settings

Start by opening the Settings app on your mobile device (not the Aesthetix CRM app itself).

Step 2: Go to Notification Settings

• On iPhone:
  Tap Notifications

• On Android:
  Tap Notifications or Apps & Notifications (wording may vary by device)

Step 3: Find Aesthetix CRM

Scroll through your list of apps and tap Aesthetix CRM.

Step 4: Enable Notifications

Make sure the following settings are turned ON:

For iPhone:

• Allow Notifications

• Lock Screen

• Notification Center

• Banners

• Sounds enabled (recommended)

• Banner style set to Persistent (recommended)

For Android:

• Notifications enabled

• All notification categories turned on

• Sound and vibration enabled (recommended)

Step 5: Check Focus / Do Not Disturb Settings

If notifications are enabled but still not coming through:

• Make sure Do Not Disturb or Focus Mode is turned off

• If using Focus Mode, confirm Aesthetix CRM is allowed as an exception

Step 6: Restart the App (and Your Device)

• Fully close the Aesthetix CRM app

• Reopen the app and log back in

• If needed, restart your phone to refresh system settings

Still Not Working?

If notifications are still not coming through after checking these settings:

• Ensure you are logged into the correct user account

• Confirm notifications are enabled within your Aesthetix CRM user preferences

• Reach out to Aesthetix CRM Support for additional help

We’re always happy to help make sure you never miss an important lead, message, or task.