If your website domain is currently managed through Wix, you may run into limitations that prevent you from setting up essential email services. Unlike most major DNS providers, Wix DNS does not support the DNS configurations required for advanced email delivery—specifically, it does not allow multiple MX records for subdomains. This limitation can block your ability to use HIPAA-compliant email solutions like Aesthetix CRM.
If you purchased your domain through Wix, the domain must be moved to a different DNS provider in order to enable full email functionality. We recommend GoDaddy as your DNS provider because it is reliable, widely used, and fully supports the DNS records required for secure, compliant email delivery.
Our team will guide you through the domain transfer process and handle the technical setup for you. To get started, we’ll need the following:
Grant Full Admin Access in Wix
Please ensure our team has full admin access to your Wix account so we can view and manage your domain settings.
Create a GoDaddy Account
Create a GoDaddy account and add a valid payment method.
Share delegate access with full permissions (including the ability to purchase domains) to onboarding@aesthetixcrm.com.
Prioritize the Domain Transfer
Domain transfers can take up to seven days to complete. Promptly completing these steps helps minimize delays and reduces the risk of downtime.
Temporary Website Downtime
Once the DNS transfer is initiated, you may experience brief website downtime. Our team will reapply your existing DNS records in GoDaddy to restore your website and connected services as quickly as possible.
Email Configuration
After the transfer is complete, we will add all required DNS records for Aesthetix CRM’s HIPAA-compliant email provider so your email system is fully functional.
For additional guidance, you can reference these support articles:
If you have questions or need help at any point, please reach out to our team. We’re here to ensure a smooth, secure transition with minimal disruption to your business.
