Below is a video walking through our new updates to the Bulk SMS action to ensure you are in compliance.
To comply with carrier regulations and avoid message filtering or account suspension, the following prescription drug names and medical product terms cannot be used in bulk SMS messages.
Ozempic, Wegovy, Mounjaro, Semaglutide, Tirzepatide, Saxenda, Victoza, Trulicity, Rybelsus, Zepbound, Phentermine, Adipex, Qsymia, Contrave, Xenical, Orlistat, Lomaira, Bontril, Didrex, Tenuate, Plenity
Botox, Dysport, Xeomin, Jeuveau, Daxxify, Botulinum, Onabotulinumtoxin, Abobotulinumtoxin, Incobotulinumtoxin, Prabotulinumtoxin, Daxibotulinumtoxin
Juvederm, Restylane, Radiesse, Sculptra, Belotero, Versa, Revanesse, RHA Collection, Kysse, Voluma, Vollure, Volbella, Defyne, Refyne, Lyft, Contour, Silk, Galderma, Teoxane, Stylage
Kybella, Deoxycholic, Aqualyx, Lipodissolve
Latisse, Bimatoprost, Tretinoin, Retin-A, Hydroquinone, Kligman, Obagi, SkinMedica
Testosterone, Estrogen, Progesterone, Estradiol, Sermorelin, Ipamorelin, CJC-1295, BPC-157, Thymosin, PT-141, Melanotan, HGH, Human Growth Hormone, Somatropin, Kisspeptin, Gonadorelin, Tesamorelin
Ketamine, Spravato, Esketamine, Lidocaine, Benzocaine
NAD+, NAD, Glutathione, Myers Cocktail
Viagra, Cialis, Sildenafil, Tadalafil, Vardenafil, Levitra, Stendra, Avanafil, Trimix, Caverject
Finasteride, Propecia, Minoxidil, Rogaine, Dutasteride, Avodart, Spironolactone
Accutane, Isotretinoin, Metformin, Naltrexone, Prednisone, Cortisone, Triamcinolone, Kenalog
All bulk SMS messages must include opt-out language. Acceptable phrases include:
Reply STOP to unsubscribe
Text STOP to opt out
Msg STOP to unsubscribe
Send STOP to unsubscribe
Wireless carriers actively filter messages containing prescription drug names to combat spam and protect consumers. Messages containing these terms may be blocked, and repeated violations can result in your sending number being suspended or blacklisted.
Best Practice: Focus your SMS messages on appointment reminders, promotions for non-prescription services, and general practice updates. Save medication-specific communications for email or in-person consultations.
