Enhanced Terms & Conditions for Compliance 🚀

In response to Twilio’s updated A2P requirements, we’re enhancing the Terms & Conditions (T&C) element in our forms. This update improves compliance, customization, and user experience when collecting consent for messaging.

What's New?

Two Separate T&Cs for Clearer Consent

  • Transactional Messages: Users can explicitly opt in to receive notifications like appointment reminders, order confirmations, and account updates.

  • Promotional Messages: A separate opt-in for marketing messages, special offers, and product updates.

  • Independent Opt-in: Each consent option is presented with its own checkbox for transparency and flexibility.

Editable T&C Content

  • Modify both the Transactional and Promotional T&C text directly in the form editor.

  • Customize terms to align with compliance needs and business requirements.

Auto-Addition with Phone Element

  • When adding the Phone element, both Transactional and Promotional T&Cs will be automatically included.

  • For standalone T&C additions, users can choose to display either one or both from the right-side panel.

Submission Recording for Compliance

  • Consent choices are recorded in the "Terms & Conditions" column in the submission table.

Formatting:

  • If both are selected: "Transactional; Promotional"

  • If only one is selected: "Transactional" or "Promotional"

  • If none are selected: The field remains empty.

Why This Matters?

  • Ensures compliance with Twilio’s latest A2P messaging regulations.

  • Provides clearer, more flexible opt-in options for users.

  • Simplifies customization for businesses with unique consent needs.

This update is available when users create a new form or add the Phone element.

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