Navigate to Reviews Management
In Aesthetix CRM, click Marketing in the main menu.
Select Reviews Management from the dropdown.
Access Reviews AI Settings
Within Reviews Management, go to the Settings tab.
Click on the first tab labeled Reviews AI.
By default, Reviews AI is set to Off.
Choose Your AI Response Mode
Suggestive: The AI generates a draft for you to review and edit before posting.
Autopilot: The AI automatically posts responses to reviews based on your selected preferences.
Select Review Sources
Choose where the AI should pull reviews from, such as Google and Facebook.
Configure Autoresponse Criteria
Set AI responses to trigger only for reviews that meet certain criteria, such as:
Star Rating: Only respond to reviews with 4 stars and above (optional).
Response Delay: Choose a time delay (e.g., 2 minutes) to make responses feel more natural.
Customize Your Response Template
Personalize your responses with your practice name.
Example: "Thank you! – The Aesthetix Med Spa Team."
Click Save to apply your settings.
Go to the Overview tab within Reviews Management to monitor:
Incoming review requests.
AI-generated responses.
This dashboard provides a centralized view of your practice’s reputation management, making it easy to stay on top of online reviews.
By enabling Reviews AI, your practice can efficiently engage with patient feedback, maintain a strong online presence, and improve client satisfaction—all with minimal effort.
