---
title: "Calendar Sync & Integration FAQs"
description: "Understand Aesthetix CRM calendar sync options (one-way, two-way, smart), how to add a Zoom link, and iCal support."
url: https://help.aesthetixcrm.com/en/articles/1820-calendar-sync-and-integration-faqs
collection: "Integrations, Sync & Calendars FAQs"
updated: 2026-07-09
language: en
---

# Calendar Sync & Integration FAQs

Understand Aesthetix CRM calendar sync options (one-way, two-way, smart), how to add a Zoom link, and iCal support.

Aesthetix CRM connects with your Google calendar and video tools to keep appointments in sync and reduce double-booking. This guide explains the sync options, how to add a Zoom link to a calendar, and which calendar formats are supported.

## One-way, two-way, and smart sync

When you connect a Google calendar, you choose how events flow between Google and Aesthetix CRM.

### One-way sync

All events from your Google calendar appear as grey blocks. Aesthetix CRM does not add anyone invited to a Google event as a contact. It still syncs appointments booked in Aesthetix CRM to your Google calendar and blocks the time slots pulled from Google so you are not double-booked.

### Two-way sync

All events from your Google calendar are color-coded and the two calendars talk to each other. Aesthetix CRM identifies who is invited to a Google event, creates a contact record for them, and fires any triggers associated with the calendar.

### Smart sync

Smart sync decides how to handle each Google event based on whether the invitees already exist in Aesthetix CRM:

-   If the contacts on a Google event are not already in Aesthetix CRM, they are not added as contacts, but the time is blocked off on your CRM calendar and the event shows as grey.
    
-   If the contacts on a Google event are already existing contacts in Aesthetix CRM, the event is color-coded and any triggers associated with the calendar fire.
    

![](https://staticfiles.us.gleap.ai/ghelparticle/bomjbiJjKIr5DVlfVJDTzk0EHfbFfN8doY8cv9NhedLqaQXQaEIhtyRwjJz2UXhgRT5fRXExNYw.png)

## Adding a Zoom link to a calendar

To include a Zoom link for a virtual appointment, add your Zoom link to the Meeting Location field on the calendar. If you would prefer a Zoom link to be generated automatically for each booking, use the Round Robin calendar type, which supports automatic Zoom link creation.

![](https://staticfiles.us.gleap.ai/ghelparticle/qsRoqO6Usgdix9GyohufJudqTurHFiyGLQXZa1msBCGYkfHPP1xvPhQmzRZZi772LqhnZWI7z9K.png)

## iCal support

iCal integration is not currently supported in Aesthetix CRM. We continue to explore new integration options and may add iCal support in the future based on user needs.

![](https://staticfiles.us.gleap.ai/ghelparticle/Hl2l6a5wsri0vWXh3xjCusTwzzmL8f6lJvjHrTRcLawSt3x98O6TIatxjOVXjYm8VWMeoUwhLAI.jpeg)

For full calendar setup steps, see the Calendars collection.

## Frequently Asked Questions

**What is the difference between one-way, two-way, and smart sync?** One-way shows Google events as grey blocks and does not create contacts, but still pushes CRM appointments to Google and blocks those times. Two-way color-codes Google events, creates contacts for invitees, and fires triggers. Smart sync only creates contacts and fires triggers when the invitee already exists in the CRM; otherwise it just blocks the time as a grey event.

**How do I link a calendar with Zoom?** Add your Zoom link to the Meeting Location field on the calendar. For an automatically generated Zoom link per booking, use the Round Robin calendar type.

**Can I integrate iCal into Aesthetix CRM?** Not at this time. iCal integration is not currently supported, though it may be considered for the future.