---
title: "Email Builder Not Loading or Working"
description: "Troubleshoot the Aesthetix CRM drag-and-drop email builder when it will not load or function, most often due to browser extensions."
url: https://help.aesthetixcrm.com/en/articles/1817-email-builder-not-loading-or-working
collection: "Email FAQs"
updated: 2026-09-10
language: en
---

# Email Builder Not Loading or Working

Troubleshoot the Aesthetix CRM drag-and-drop email builder when it will not load or function, most often due to browser extensions.

If the drag-and-drop email builder is not loading or is behaving unexpectedly when you try to create an email campaign, the cause is usually a browser conflict rather than a problem with your account.

## Common cause: browser extensions

If you are using an Apple device with Chrome and have browser extensions enabled, you may run into known issues that stop the drag-and-drop builder from working correctly.

![](https://staticfiles.us.gleap.ai/ghelparticle/rDLfkQ8U6GGhQ1HMsXNQZlhUxPCv0hOSUBRSPXAcLDgaLGtEdQguT4voFZvJXPrCAL2NcFUsjn4.png)

## How to fix it

As a workaround, do one of the following:

-   Open the builder in an incognito or private browsing window, which disables extensions by default
    
-   Temporarily disable your browser extensions
    
-   Switch to a different browser until the issue clears
    

Once you are in a clean browser session, the drag-and-drop builder should load and function normally. If the problem continues even without extensions, reach out to support with details about your device and browser.

## Frequently Asked Questions

**Why won't the drag-and-drop email builder load or work?** The most common cause is a browser extension conflict, especially on Apple devices using Chrome with extensions enabled.

**What is the quickest workaround?** Open the email builder in an incognito or private window, which runs without extensions. You can also disable your extensions or switch browsers temporarily.

**It still doesn't work in incognito. What should I do?** Try a different browser first. If the builder still fails to load, contact support and include your device type and browser so they can investigate further.