---
title: "Sending SMS in the Inbox"
description: "The Inbox lets you text your contacts directly from Aesthetix CRM, so every conversation stays in one place. Whether you're sending an appointment reminder…"
url: https://help.aesthetixcrm.com/en/articles/1518-sending-sms-in-the-inbox
collection: "Sending Messages"
updated: 2026-11-03
language: en
---

# Sending SMS in the Inbox

The Inbox lets you text your contacts directly from Aesthetix CRM, so every conversation stays in one place. Whether you're sending an appointment reminder…

The **Inbox** lets you text your contacts directly from Aesthetix CRM, so every conversation stays in one place. Whether you're sending an appointment reminder, following up on a consultation, or sharing a promotional offer, this guide walks you through composing and sending an SMS from a conversation, adding attachments, personalizing your message, and scheduling delivery. Aesthetix CRM uses native Twilio to power SMS, so messages send from your dedicated business number.

## Send an SMS from a Conversation

**Step 1: Navigate to your Inbox.** Open the **Inbox** to see all of your active conversations.

**Step 2: Find and select the contact's message.** Choose the conversation with the contact you want to text. The full message history opens on the right so you have context before you reply.

**Step 3: Choose the SMS option.** Above the compose box, select the **SMS** channel so your message is sent as a text. Your SMS is sent from your dedicated business number.

**Step 4: Construct your SMS in the text box.** Type your message in the compose field. Keep an eye on the character count and segment indicator: longer messages are split into multiple segments, and each segment counts toward your usage.

## Enrich Your Message

**Step 5: Consider adding attachments if needed.** Attach an image or file to send it as an MMS. This is useful for sharing before-and-after photos, flyers, or other visuals alongside your text.

**Step 6: Spruce up your message with some emojis.** Add emojis to give your message a friendly, personal tone.

## Insert Snippets and Trigger Links

**Step 7: Ready-made templates are available, select if required.** Insert a saved snippet to reuse pre-written text instead of typing a message from scratch. Snippets are created and managed in the Message Templates collection.

**Step 8: Choose your preferred template.** Pick the snippet you want, and its content is dropped into the compose box ready to send or edit.

**Step 9: You can also add SMS payment requests.** Include a payment request in your text so the contact can pay directly from the message.

**Step 10: Provide all necessary payment request details.** Enter the amount and any other required information so the payment request is complete before you send.

**Step 11: Customize your SMS for a personal touch.** Personalize your message so it speaks directly to the contact.

**Step 12: Look through trigger links below.** Trigger links let you track clicks and fire automations when a contact taps the link. Trigger links are documented in the Marketing collection.

**Step 13: Select the 'Trigger Links' option.** Choose **Trigger Links** to insert a link you've already set up into your message.

**Step 14: Clear the text field if you want to start fresh.** Clear the compose box to remove your draft and start over.

## Send or Schedule

**Step 15: Once finished, click on the 'Send' button.** When your message is ready, select **Send** to deliver it right away.

**Step 16: Plan ahead by scheduling your SMS delivery time.** Instead of sending immediately, schedule the SMS to go out at a specific date and time.

## Frequently Asked Questions

**What number do my texts send from?**

SMS messages send from your dedicated business number. Aesthetix CRM uses native Twilio to power SMS.

**How long can an SMS be, and what are segments?**

There's no hard limit on message length, but longer messages are broken into multiple segments. Each segment counts toward your usage, so the compose box shows a character count and segment indicator to help you keep messages efficient.

**How do I send a picture or file?**

Attach an image or file to your message to send it as an MMS. This lets you share photos and documents alongside your text.

**Can I reuse text I send often?**

Yes. Insert a snippet to drop in pre-written content instead of retyping it. Snippets are set up and managed in the Message Templates collection.

**How do trigger links work?**

Trigger links let you track when a contact clicks and can kick off automations. You create and manage them in the Marketing collection, then insert them into an SMS from the **Trigger Links** option in the compose box.

**Can I schedule a text for later?**

Yes. Instead of sending right away, schedule the SMS to be delivered at the date and time you choose.